Privacy & Legal

PRIVACY POLICY

CHIPLEY DIGITAL SOLUTIONS
Last Updated: June 7, 2026

1. INTRODUCTION

Chipley Digital Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. INFORMATION WE COLLECT

A. Information You Provide Directly

We collect information you voluntarily provide when you:

• Contact Us: Name, email address, phone number, message content, and any other information you choose to share.
• Request Services: Information about your computer or device, service location, and service preferences.
• Create an Account: Username, password, email, and profile information (if applicable).
• Make a Payment: Payment method, billing address, and transaction details.
• Subscribe: Email address and communication preferences for newsletters or updates.

B. Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage, including:

• Device Information: Operating system, browser type, device type, and IP address.
• Usage Information: Pages visited, time spent on pages, referring URL, and navigation patterns.
• Location Information: General geographic location (city/state level) based on IP address.
• Cookies & Similar Technologies: Data collected through cookies, pixels, and similar tracking technologies.

C. Third-Party Information

We may receive information about you from third parties, including:

• Payment processors and financial institutions.
• Service analytics providers.
• Publicly available sources.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes:

• Service Delivery: Providing, maintaining, and improving our computer repair and IT support services, responding to service requests, and sending service-related updates.
• Communication: Responding to your inquiries, sending confirmations, invoices, and updates about your service, and providing customer support.
• Marketing & Outreach: Sending promotional materials, newsletters, and service updates (only if you consent). You can opt out at any time.
• Analytics & Improvement: Analyzing website usage patterns, improving our website and services, and conducting market research.
• Legal Compliance: Complying with laws, regulations, court orders, and legal obligations; protecting our legal rights; and preventing fraud.
• Security: Detecting and preventing fraud, unauthorized access, security incidents, and other illegal activities.

4. INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and providing services (subject to confidentiality agreements).
• Payment Processing: With payment processors to process transactions securely.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets (we will notify you of any such change).
• With Your Consent: With your explicit permission for specific purposes.
• Anonymous Data: We may share aggregated, de-identified data that cannot identify you personally.

5. DATA SECURITY

We implement comprehensive technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for data in transit.
• Secure password storage and authentication.
• Regular security assessments and updates.
• Limited access to personal information on a need-to-know basis.
• Employee training on data privacy and security.
• Incident response procedures.

While we strive to protect your information using reasonable safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and any transmission is at your own risk.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal obligations.
• Opt-Out: You can opt out of marketing communications and non-essential data collection.
• Data Portability: In some cases, you can request your data in a portable format.
• Restrict Processing: You may request that we limit how we use your information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance your experience and understand usage patterns. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors use our website.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Track your interests to provide relevant content (with consent).

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect website functionality.